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Policies

Damage and Claims Policy

How the condition of your car is recorded before we start, and how we put things right if something is damaged during a visit.

This policy is being finalised

The full text will be published here before our first reservations are accepted. It will cover:

  • The condition report: photographs and notes made before work starts and when it ends
  • How to raise a claim, and which photographs help
  • How a claim is assessed, and how soon you will hear from us
  • How we put things right: doing the work again, repair, reimbursement or credit
  • What happens when an insurance claim is involved
  • The limits of what we cover