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Policies

Cancellation and Refund Policy

How to move or cancel a reservation, what happens when rain or a late arrival affects a visit, and how refunds are paid.

This policy is being finalised

The full text will be published here before our first reservations are accepted. It will cover:

  • Moving a reservation to another time or address
  • Cancelling, and any charge that applies close to the visit
  • What happens if we have to cancel, including for rain
  • What we do if rain spoils a wash soon after we leave
  • What we do if your Artisan arrives late
  • How refunds are paid, to the original payment method or to your wallet, and how long they take