Questions people ask us first.

Your Artisan rinses the car with water from our own tank to take off loose grit, washes it by hand one panel at a time, rinses it again and dries it with soft microfibre towels. If the paint needs more than a wash, such as tar spots or swirl marks, they will tell you and suggest detailing.

Only the car, and directions to it. We carry our own water and power, so you do not have to find us a tap, a hose or a socket. If the car is in an apartment or office building, let security know we are coming.

In a driveway, just inside the gate, in an open car park or at a hotel. In basements and shared parking we wash only where the building allows it, follow its rules, and leave the space tidy. If washing is not allowed where the car is parked, tell us when you reserve and we will work out another spot with you.

If rain would spoil the result, we get in touch before your Artisan sets out and offer another time, at no charge.

From our first day in Kozhikode. Other towns in Kerala come after, and when you reserve you will see straight away whether we reach your address.

It depends on the Experience and the car. You see the time for your car when you reserve, and your Artisan takes as long as the car needs.

Only if you want to be. You can leave the keys with security or at reception, and we send you photographs of the finished car either way.

Yes. Our Cancellation and Refund Policy explains how and when. We publish it before reservations open.

Someone from our own team, trained by us and certified for the work they do. You will see their name before they arrive.

Yes. Name a favourite and we will send them whenever they are free.

We note and photograph any existing marks with you before we start. If anything is damaged during a visit, our Damage and Claims Policy sets out how we put it right.

Silver and Gold members have visits included each month, priority when choosing times, and a price that does not go up at busy times. Black is by invitation.

Yes. A gift card can be for an amount or a particular Experience. We email it as a letter with a personal code, on the day you choose.

Each certificate has its own number. Enter it on our Verify page to see when it was issued and for which car.